An Unbiased View of Samanaga
An Unbiased View of Samanaga
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“Through the Samanage Group, cellular phone calls, Stay chat and social media marketing, Samanage staff users are actually just a click on away to reply questions and take feed-back.”
Nevertheless, he also delivers in-depth testimonials on a variety of software program remedies that will help corporations obtain appropriate choices for them. Via his get the job done, he aims to help businesses produce a far more tech-forward approach to their functions and prevail over their SaaS-related issues.
Samanage doesn't have almost everything an excellent assist desk Option should have, but it does provide several functions that are essential to ITIL, like dilemma, incident, and alter management. Samanage has a lovely aesthetic, is fairly simple to use as soon as you become accustomed to it, and given its attribute breadth you'll unquestionably find the ideal Device for that job somewhere in the suite.
SolarWinds (NYSE:SWI), a leading service provider of strong and affordable IT administration application, these days declared that it's got signed an arrangement to obtain Samanage, a very reviewed and highly rated IT assistance desk Option enterprise located in Cary, NC. Over the past seven yrs, Samanage has crafted a robust, nicely-highly regarded solution guided by a buyer-centricity that aligns well with SolarWinds’ mission and motivation to the technological know-how professional Local community.
“IT departments increasingly uncover by themselves at the middle of worker services and digital small business transformation. As IT leaders pursue new technologies to remodel their small business, they have got the ability to mature the role of more info company administration from an IT help desk to smart employee service management throughout all departments,” stated Doron Gordon, Founder & CEO, Samanage.
“May be the Laptop plugged?” It is tech assist’s most hated matter: the mundane duties of regularly addressing a similar problem or issues which can be preset utilizing, effectively, prevalent perception. IT must focus on serious not trivial difficulties, like server crashes or procedure bugs.
From the assistance stop, we appreciated a chance to track tickets and incidents effortlessly. Furthermore, Samanage dashboard is actually intuitive, offering significant-amount conclusion makers with swift insights on crucial facts with no have to drill down to specifics for strategic organizing.
There’s nothing exceptional in regards to the Knowledge Base–look for, tags, edit, documentation are all normal features–apart from to say that it’s backed by a reliable ITIL-compliant backend.
All other SolarWinds trademarks, provider marks, and logos may very well be typical legislation marks or are registered or pending registration. All other logos talked about herein are employed for identification functions only and therefore are logos of (and may be registered trademarks of) their respective firms.
This push release has forward-seeking statements about SolarWinds’ existing anticipations. These ahead-seeking statements incorporate, without limitation, references to SolarWinds’ expectations regarding the timing from the closing from the transaction as well as the addition in the Samanage solutions into your SolarWinds IT Operations Management portfolio, the growth from the ITSM marketplace and its power to cross provide the Samanage products and solutions. These statements are usually not guarantees of long term overall performance and they are issue to particular threats, uncertainties and assumptions that are difficult to forecast.
We also learned that a lot of large-stage IT gurus like Samanage’s asset tracking capabilities. “It’s very easy to deploy it by means of GPO,” admitted Harvey, a process analyst from a big business.
Tagging causes it to be much easier to define the product’s status and assign it to people and track its efficiency. In the same way, the service desk has sturdy software package repository. You can easily retrieve computer software details, and, a lot more critically, detect stability bugs or unauthorized set up.
A fast correct for That is to offload the mundane tiny duties from IT help and develop a self-provider portal. Most helpdesk alternatives present this function, Samanage provided. Although not all are ITIL-Accredited, so that they absence whole support catalog capabilities that Samanage functions.
We examined dozens of responses from real buyers of Samanage and located out three reliable beneficial factors customers like relating to this support. One is its consumer-friendly UI. “Its consumer portal is intuitive and simple plenty of for stop buyers,” explained Mike, a junior IT administrator from a company that uses Samanage on standard basis.